Contact Us
Send us an email using the form below and a member of our team will be in touch. Alternatively, call us for a discussion on how we can help you.
We aim to respond to all emails on the same day where possible, or on the next working day.
If you have a problem with your property or tenancy, we prefer if you can inform us as soon as possible so we can get it resolved quickly. You can also call us 01244 297 200.
If you have a situation where you:Â Â
1) Can smell gas – please contact National Grid on 0800 111 999.
2) Have no electricity – if this has occurred only in a particular room, please check and reset your fuse board as it may need resetting. You may also need to replace a bulb. If this has occurred throughout the property please check your fuse board, and also check with your neighbours. If your fuse board is fine and your neighbours have electricity, please call your electricity supplier.
3) Have no water – please check that you have cold water running from your kitchen tap, if not check with your neighbours if they are having the same issue.
4) If you have suffered from a break-in, please call 999 or contact your local police station. Please ensure that you receive a crime reference number from the police.
For general maintenance and other queries, you can use the form above. We aim to respond to all email enquiries within one working day.
We strive to deliver exceptional service to all our customers. To protect your interests, we have established a Complaints Process. This process is designed to address and resolve any customer issues or concerns promptly. Please refer to our complaints procedure here.